Learner Resources-SHBXIND003 Comply with organisational requirements within a personal services environment UET Core units BSBCUE301 Use multiple

Core units BSBCUE301 Use multiple information systems BSBCUE307 Work effectively in customer engagement BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUS301 Deliver and monitor a service to customers Elective units BSBITU307 Develop keyboarding speed and accuracy Group A BSBWOR301 Organise personal work priorities and development Group A BSBWHS201 Contribute to health and safety of self and others Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBMGT402 Implement operational plan Group B BSBWOR203 Work effectively with others Group B ICTSAS305 Provide ICT advice to clients Group B BSBITU213 Use digital technologies to communicate remotely Group A * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEDES511 Design and develop strategies for training and assessment TAEDES515 Evaluate training TAEPDD511 Maintain and enhance professional practice Elective units TAEASS512 Design and develop assessment tools TAEASS514 Develop and implement plans for recognition of prior learning TAEDES512 Design and develop print-based learning resources TAEDES513 Design and develop e-learning resources TAEDES514 Research and develop nationally recognised training products TAETAS511 Undertake organisational training needs analysis BSBAUD511 Initiate quality audits BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMB512 Identify and develop credit options for clients with special financial circumstances FNSFMB513 Present credit options to clients with special financial circumstances FNSFMB514 Implement complex loan structures FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC514 Apply ethical frameworks and principles to make and act upon decisions FNSRSK511 Undertake risk identification Elective units BSBESB404 Market new business ventures BSBHRM413 Support the learning and development of teams and individuals BSBINS402 Coordinate workplace information systems BSBLDR414 Lead team effectiveness BSBLDR523 Lead and manage effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

highly familiar situations VU22356 Recognise and locate simple numerical information in short

MEM12002B Perform electrical/electronic measurement MEM12004B Perform precision electrical/electronic measurement MEM18055B Dismantle

Learner Resources-SHBXIND003 Comply with organisational requirements within a personal services environment UET Core units BSBCUE301 Use multipleOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all